Ratings with context
Customers can choose a rating and add a comment about their experience.
Customer feedback
Know what customers experienced, not just the star they chose.
A rating tells you how someone felt. A comment tells you why. ClariFlow collects both on your branded page, so you can notice recurring issues, understand what is working, and follow up when a customer leaves contact details.
Made for everyday use
Keep the feedback customers share with you in a place your team can use.
What you can do
A simpler request for customers and staff.
Optional contact details
Customers can leave an email address if they want to be contacted about their feedback.
Owner visibility
Review submitted feedback in the dashboard instead of losing it across conversations and channels.
Alerts for concerns
Shield adds detection and email alerts for feedback that may need the owner's attention.
How to get started
Set up the page. Share it. Learn from it.
Invite feedback after the visit
Share your page when the customer has had enough time to form an honest opinion.
Read the details
Look beyond the rating for a delay, misunderstanding, product issue, or moment your team handled well.
Follow through
Contact customers when appropriate and use repeated themes to improve the next experience.
Where it fits
Meet customers at the right moment.
The request works best when it is easy to notice after a real visit, purchase, or service. Here are places to start.
- Order accuracy
- Appointment timing
- Staff communication
- Repair handovers
- Checkout experience
- Post-service follow-up
Words your team can use
“How was your experience with us? Your honest feedback helps our team improve.”
Keep the invitation short and let the customer decide whether to respond.
A good way to ask
Invite honest feedback from real customers.
Ask after the customer has had a real experience.
Keep the request voluntary and free of rewards or pressure.
Ask for the customer experience, not a particular star rating.
Read critical comments carefully and use them to improve your service.
Common questions
The details you may want to know.
What can customers submit?
The ClariFlow page asks for a rating. Customers can also add a comment and an optional email address.
Can I reply to Google reviews from ClariFlow?
No. ClariFlow does not import or manage Google reviews. Reply to public Google reviews in your Google Business Profile.
What does Shield add?
Shield adds negative-feedback detection and owner email alerts, so sensitive comments are easier to notice.
What should I do with a complaint?
Read it carefully, check what happened, and respond through an appropriate private channel if the customer provided contact details.
Ready to get started?